'Serial Number not found in Database' error when registering PANTONE product


I am trying to register my PANTONE product and receive a message that the 'serial number cannot be found in the database'. How can I get my product registered, and obtain the PANTONE Color Manager software?

This situation is often due to misinterpreted characters in the serial number. Listed below are the most common 'problem' characters:

  • Lower-case l as in letter, misinterpreted as upper-case I as in Iowa
  • Numeric Zero (0) misinterpreted as upper-case O as in Ohio

Please try registration again using the above guidelines. If this does not resolve the issue, please attach a scan of the actual registration page or serial number for your PANTONE product for our review. E-mail to support@pantone.com.

Need Help? Contact Pantone customer service: support@pantone.com

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