I am trying to activate PANTONE Color Manager and I am getting an 'unknown activation error'. What does this mean and how can I correct this?
This error indicates that PANTONE Color Manager is unable to connect to the X-Rite activation server.
The typical reason for this is a firewall blocking access. Business or organizations will often block such access as a security precaution.
We will need to pursue manual activation in this case. To do this, please send us the following information:
- Operating system - Mac or Windows
- Serial number
- MAC (Media Access Control) address for your computer.
Instructions for finding the MAC address can be found at Wikihow.