Invalid serial number when activating PANTONE Color Manager - Pantone.com

Why am I getting an “Invalid Serial Number” message when trying to activate PANTONE Color Manager?

Serial numbers are invalid for a number of reasons:

  • The PANTONE product is not registered. This applies if you are trying to activate using a serial number for a PANTONE book that has not been registered. PANTONE products may be registered by visiting https://www.pantone.com/pages/MYP_myPantone/mypProductRegistration.aspx.

  • The serial number is already activated. PANTONE Color Manager is a single-user license. Each serial number can only be activated once. If you need to move PANTONE Color Manager to a different computer, or have rebuilt your machine and need to reinstall, the license needs to be deactivated before you can activate the software. You can do this directly in Color Manager using the following steps:

    • Mac: From the PANTONE Color Manager menu, choose Activation, then click button to deactivate license.

    • Windows: From the Help menu, choose Activations, then click button to deactivate license.

    • You can also e-mail your serial number to support@pantone.com and request that we deactivate the license.

  • The serial number is not properly configured in the X-Rite registration database. Please e-mail the serial number to support@pantone.com. We will check the configuration and correct any issues.


Need Help? Contact Pantone customer service: support@pantone.com


/Colorstrology /PANTONE UNIVERSE

Pantone News

Pantone Unveils Color of the Year 2017: PANTONE 15-0343 Greenery
Pantone Unveils Color of the Year 2017: PANTONE 15-0343 Greenery A refreshing and revitalizing shade, Greenery is symbolic of new beginnings...
Pantone Color Institute Releases Spring 2017 Fashion Color Report
Pantone Color Institute Releases Spring 2017 Fashion Color Report Palette embraces blended hues reminiscent of diverse colors in nature ...
Color of the Day: VELVET MORNING PANTONE 18-3927

find a PANTONE Color

Pantone X-rite Pantone Home X-Rite Home

1.866.PANTONE Pantone LLC is a wholly owned subsidiary of X-Rite, Incorporated. © Pantone LLC, 2016. All rights reserved.


S2
CartID: 317252182
RemoteIP: 63.238.216.245
PageID : 21161