customer reviews

average rating 3.36
 
christine
Aug 14, 2017

Ordered new coated/uncoated formula guides in May 2015. Plastic grommet that holds pages together fell out within 6 months of purchase and kept falling out. We tried to fix many times on our own using twist ties and other things but nothing worked and all the pages started tearing. Contacted Pantone for a replacement book or grommet and they said we could contact the grommet maker direct to request a replacement vs ordering and shipping to us. Terrible customer service.

Ana Boyer
Nov 05, 2015

I have used PMS for 20 years, the last 5 to make original artwork. The new Plus system has made it so that my entire history of color specs will be WRONG if someone opens my files with the Plus new system. Pantone undermined the entire concept of a consistent system when they made the PLUS system color specs. There are workarounds, but they are not simple or obvious. It's naive to think designers will use or even know about the workarounds. This will cost every brand w a style guide money to fix

sign maker
Feb 05, 2015

Dear Pantone Who in there right mind organized the colors? everyone that I know in the business is far to busy to search for colors using the decks. Please in gods name fix this next year-! We bought 3 sets of decks that are useless!

notsoplain
Mar 11, 2014

Do not buy unless you have lots of time to waste. Pantone, why on earth did you think re-organising the order of these colours was a good idea? So disappointed I bought this product as I cant find the colours I need by quickly referring to their number. Thankfully the shop I bought it from is willing to give me a store credit so I can return it.

Jeffrey Johnson
Dec 10, 2013

I'm going to echo many of the other complaints. For a busy designer this new layout is useless. The index is in the middle of the book. The page numbers are at the bottom where the rivet is, making it almost impossible to find the page. Who tested this out? Your book says replace every year. So maybe by 2014 you can go back to heavier paper, and put the color numbers in number order. Who cares about all the new colors when we can't find the old ones. Glad I still have many of the old books.



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